Pip & Glitch

Refund Policy

Last updated: July 4, 2026

Placeholder page. We don't sell anything directly through this website yet. This page describes the current state and will be replaced with a full policy once direct sales launch (planned for Phase 1, via Lemon Squeezy).

Current sales channels

Printed book — sold via Amazon KDP (Kindle Direct Publishing). Purchases are made and fulfilled entirely on Amazon.
Digital printables — not yet available for sale. When launched, these will be sold directly through this website via Lemon Squeezy as our payment processor.

Physical book returns

Because the printed Pip & Glitch book is sold through Amazon, any return, refund, or replacement request for a physical copy is handled entirely under Amazon's own return policy. Please start a return through your Amazon order history, or contact Amazon customer service directly. MendozaLab does not process physical returns or refunds ourselves at this time.

Digital product refunds (future)

Once digital products (like printables) are available for direct purchase, the following will apply:

Customers in the EU generally have a 14-day statutory right of withdrawal for digital content purchases.
Because digital downloads are typically delivered immediately, this right may be waived if you explicitly consent to immediate access/download at checkout — this consent will be clearly presented and required at the time of purchase.
Full terms will be surfaced at checkout and in an updated version of this page before direct sales go live.

Chargebacks

If you have an issue with any purchase, please contact us first at [email protected] before filing a chargeback or payment dispute — we're happy to help resolve problems directly and quickly.

Contact

Questions about an order or this policy? Email us at [email protected].

MendozaLab · Portland, Oregon, USA